UCSM Terms and Conditions
Last updated: 14 October 2026 (pro forma, subject to final legal review)
These Terms and Conditions ("Terms") govern your access to and use of the UCSM platform. Please read them before registering.
1. Scope and Acceptance
These Terms form a legally binding agreement between you and UCSM Solutions Ltd, a company incorporated under Bulgarian law, with registered address at 16 Aleko Konstantinov Str., floor 4, Plovdiv, Bulgaria, UIC/EIK [EIK] and VAT number [VAT NUMBER] ("UCSM", "we", "us"). UCSM Solutions Ltd is also the data controller for the personal data described in Section 21.
By creating an account or using any part of the platform, you confirm that you have read and agree to these Terms. If you register on behalf of a legal entity, you confirm you have authority to bind it.
Nothing in these Terms limits or removes any right that cannot lawfully be excluded under mandatory law applicable in your country of habitual residence.
2. UCSM Service Description
UCSM is a cloud-based SaaS platform offered across Europe by UCSM Solutions Ltd. It enables:
Private users to manage vehicles, store documents, track mileage and service history, set reminders, receive notifications and campaigns, book appointments, and use the EKI assistant;
Service workshops ("service tenants") to manage customers, vehicles, service requests and orders, bookings, Live Capacity offers, the workshop Kiosk, vouchers and campaigns, repair records, manual history records, documents, and notifications, on the web and in the mobile application;
Fleet companies ("fleet tenants") to manage vehicles, drivers, authorisations, branches, assignments, maintenance, costs, reports and documents;
Authorised brand service centres, which may additionally use tools reserved for them, such as manufacturer (OEM) campaigns, as described in Section 14.
UCSM is a digital management tool. It is not an insurer, vehicle authority, financial adviser, or ERP system. It does not verify data entered by users or tenants, does not guarantee vehicle roadworthiness or legal status, and does not provide legal, financial, or professional advice. Business tenants are solely responsible for compliance with laws governing their own operations.
3. Eligibility and Account Registration
You must be at least 18 years old to register. By registering, you confirm you meet this requirement.
You must provide accurate, current information and keep it up to date. UCSM may require email verification before activation and may decline or remove an account where there are reasonable grounds to do so. UCSM may approve service and fleet organisations before they become visible to others.
The same individual may hold a private account and also participate as an authorised user within a tenant account. These roles are managed separately within the platform.
4. Private Users, Business Tenants and Authorised Brand Service Centres
Private users contract directly with UCSM Solutions Ltd under these Terms.
Business tenants are companies or sole traders using the platform as a service workshop or fleet. The contract is between UCSM and that entity. Staff, technicians, drivers, customers, and invited users are authorised users of the tenant's account; they are not individually party to the contract.
An authorised brand service centre is a service tenant that UCSM has recorded as authorised by a vehicle manufacturer for one or more brands. Only such centres can use the tools reserved for them (see Section 14.7), and only for the brands recorded. UCSM may ask for evidence of the authorisation and may withdraw it.
Tenants are responsible for managing access, assigning permissions, and ensuring their use of the platform, including by their authorised users, complies with these Terms and applicable law, including data protection law in relation to their customers and employees. This does not limit UCSM's own security and contractual responsibilities. Business tenants must enter into the Data Processing Agreement ("DPA") provided at account activation.
5. Account Security
You are responsible for keeping your credentials confidential. Do not share your password. To give others access to a tenant account, use the platform's invitation and multi-user features.
Notify us at [email protected] immediately if you suspect unauthorised access. UCSM is not liable for losses arising from unauthorised access where you failed to take reasonable steps to protect your credentials or failed to report a known breach promptly.
6. Credits, Packages and Licence
6.1 Credits. The platform is paid for with prepaid credits ("Credits"). The price of one Credit, the minimum and maximum purchase, and the validity of Credits are published on the platform and in the price list. They may change for future purchases; Credits you have already bought are not affected.
6.2 Buying Credits. You decide how many Credits to buy. Credits are bought online by card or another payment method offered by Stripe (Section 7). Credits are added to your wallet only after the payment has been confirmed.
6.3 Nature of Credits. Credits are not money or electronic money, bear no interest, have no cash value, cannot be transferred to another account, and cannot be exchanged, except by a refund under Sections 10 and 11. Each account (private user, service tenant or fleet) has its own wallet.
6.4 Validity. Credits are valid for 12 months from the day they are added to the wallet. The Credits that expire first are used first. We will remind you before Credits expire. Credits that are not used before they expire are removed without compensation, to the extent permitted by mandatory law.
6.5 Packages for service tenants. A service tenant uses the platform on the Free package or on a paid package (for example Start, Advance, Full pack, Full pack+). The content, price in Credits and conditions of each package are shown on the Credits page of the platform. A paid package runs for 30 days from activation and is paid from the wallet. The modules available to a tenant depend on its package. Some packages or tools are reserved for authorised brand service centres.
6.6 Vehicle plans. Private users may register one vehicle free of charge; a personal plan, paid in Credits for 30 days, covers a larger number of vehicles up to the limit shown on the platform. Fleet tenants pay in Credits for 30 days according to the number of vehicles, as shown on the platform. The terms of Section 8 apply to these plans.
6.7 Licence. Your use of the platform on the Free package or during a paid period grants you a non-exclusive, non-transferable, revocable licence to use the platform. This licence does not include the right to copy, modify, distribute, reverse-engineer, or create derivative works from any part of the platform.
7. Payments and Taxes
Payments are processed by Stripe. Credits are bought one purchase at a time: UCSM does not charge your card automatically and does not store your card details. Stripe processes payment information under its own applicable terms; you do not become a party to any agreement between UCSM and Stripe.
Prices are stated in euro. Unless stated otherwise they are shown before VAT, and VAT is added where required by law. We collect the billing details needed for invoicing, including a VAT number if you are a business. A payment that has not been confirmed does not add Credits. If a payment is reversed, charged back or disputed, we may remove the corresponding Credits and may suspend the account while the matter is resolved.
8. Packages, Renewal and Per-Order Charges
8.1 Renewal. A paid package renews every 30 days from the Credits in your wallet, unless you have cancelled it or changed it to another package. If there are not enough Credits to renew, the package ends and the account continues on the Free package. UCSM never lets a wallet go below zero and never charges your card without a new purchase made by you.
8.2 Changing a package. A more expensive package starts immediately and costs the difference in price for the period that is running. A cheaper package, or the Free package, starts when the current period ends.
8.3 Per-order charges. Depending on the package, a service tenant may be charged Credits for each service order it accepts. On the Free package a fixed number of Credits is charged for each accepted order. Some packages include a number of orders per period and charge Credits for further orders; higher packages do not charge per order. The charge is shown and must be confirmed before the order is accepted. If the wallet does not hold enough Credits, the order cannot be accepted. An order that is cancelled before work started is credited back.
8.4 Price changes. UCSM may change the price list for future purchases, renewals and orders with at least 30 days' notice given under Section 22. Credits already bought and the period already paid are not affected.
9. Cancellation and Expiry
You may cancel a paid package at any time on the Credits page or by contacting [email protected]. The package then ends at the end of the current paid period and the account continues on the Free package. No cancellation fee applies.
Cancelling a package does not entitle you to a refund for the unused part of the period, except as required by law or as set out in Sections 10 and 11.
10. Right of Withdrawal
EU/EEA consumers. If you are a consumer habitually resident in the EU or EEA, you have the right under EU law to withdraw from a new contract for Credits or for a paid package within 14 days from the date the contract is concluded, without giving any reason.
During checkout or activation, you will be asked separately and expressly whether you wish the service to begin before the 14-day withdrawal period expires. If you make that express request, you remain entitled to withdraw within 14 days, but if you do so after the service has commenced, you will pay an amount proportional to the service supplied up to the date of withdrawal. In respect of Credits and packages this amount is worked out as described in Section 11.3. Your acceptance of these Terms alone does not constitute the express request required under this clause. If you do not request early commencement, you may withdraw within 14 days without any charge.
To withdraw, contact [email protected] with a clear statement of your decision, or use the refund request on the Credits page. Confirmed refunds are processed within 14 days.
Consumers outside the EU/EEA. If you are a consumer in a European jurisdiction outside the EU/EEA, you retain any mandatory withdrawal or cancellation rights provided by the law applicable in your country of habitual residence. Nothing in these Terms limits those rights.
This section does not apply to business tenants unless mandatory law provides otherwise.
11. Refunds, Charges and Remedies
11.1 Refund of a purchase. You can ask for the money of a purchase of Credits back on the Credits page of the platform, giving your reason, within 14 days after the payment. UCSM reviews each request. After 14 days, a refund is given only in the cases of Section 11.5 or at UCSM's discretion.
11.2 What is refunded. A refund returns the money for the Credits of that purchase that you have not used. Credits that have already been used, for example for orders or for a package, are not refunded as money, except where mandatory law requires it. The refund is paid to the payment method used, through Stripe, and the refunded Credits are removed from your wallet.
11.3 Service tenants on a paid package. If a refund is requested while a paid package is running, the platform works out, when the request is made, what the current package period has used: each order processed and each manual history record created by the tenant during that period is charged at the pay-per-order price of the Free package. The rest of the price paid for the package is returned to the wallet and refunded together with the unused Credits. The package then ends and the account continues on the Free package. From the moment the request is made, the active orders that the package covered are paused; to finish them the tenant pays the pay-per-order price for each with new Credits. If the request is declined, the pause ends.
11.4 No other charge. Records created on the platform keep their status and are not marked or changed because of a refund made under this Section. UCSM may still take the steps described in Sections 14.5, 15 and 18 where a refund is used to abuse the platform.
11.5 Other cases. No refund is given for a partially used period, except where:
(a) mandatory law requires it, including following valid withdrawal under Section 10;
(b) you have been charged incorrectly or twice: contact [email protected] and we will investigate and refund promptly;
(c) UCSM materially fails to supply the service: a proportionate credit or refund will be provided for the affected period;
(d) UCSM discontinues the platform under Section 16: unused prepaid amounts are refunded proportionately;
(e) UCSM terminates a paid account other than for your breach under Section 18: unused prepaid amounts are refunded proportionately.
Where the service is defective or does not conform to the contract, statutory remedies under applicable EU and national law, including conformity, price reduction, and termination, apply as provided by law and are not affected by these Terms.
12. Free Period and Promotional Access
Unless the specific offer states otherwise:
(a) During a free or welcome period announced by UCSM, the platform or some of its modules can be used without paying. Tools reserved for authorised brand service centres are provided only to such centres.
(b) No charge is applied automatically at the end of a free period. After it, the account continues on the Free package and the paid packages and per-order charges described in Sections 6 and 8 apply.
(c) A free period or trial is available once per person or entity. Creating additional accounts to obtain further free access is prohibited.
(d) Data entered during a free period remains accessible after it ends and is not deleted because of its end.
(e) UCSM may grant bonus or promotional Credits on specific conditions published with the offer. They are valid as stated in the offer and are not refundable.
(f) UCSM may withdraw or modify promotional access at any time, subject to any commitment made in the specific offer.
13. User and Tenant Responsibilities
You are responsible for all content and data you enter. By using UCSM, you confirm that:
(a) you have the right to upload or enter all data and documents you submit;
(b) the information you provide is, to the best of your knowledge, accurate and not misleading;
(c) you will not process personal data relating to others without a lawful basis, and, if you are a business tenant, you will comply with the DPA;
(d) you will maintain reasonable security practices for devices used to access UCSM.
UCSM does not verify data you enter and is not responsible for decisions made in reliance on information stored within the platform.
14. Vehicle Data, Documents, OCR, EKI and Service Tools
14.1 Vehicle Data
Vehicle details are stored as submitted. UCSM does not verify vehicle ownership, identity, or the accuracy of vehicle information.
14.2 Uploaded Documents
You may upload vehicle documents and other files to support your use of the platform. You must not upload health data, criminal-offence or regulatory-sanction records, national identity numbers, biometric data, or other sensitive personal information, unless a specific UCSM workflow expressly requests and permits it. Content uploaded outside a permitted workflow may be removed. UCSM may apply limits on file size, number, and accepted file types.
14.3 OCR Assistance
OCR output is a suggestion only and may contain errors. You must review and correct OCR-extracted data before saving it as a permanent record. UCSM accepts no liability for losses arising from reliance on uncorrected OCR output. OCR assistance does not constitute professional advice. Uploaded documents are sent for analysis to the document-analysis provider named in the Privacy Policy.
14.4 EKI Assistant
EKI is an AI-assisted, read-only informational tool. Depending on the feature used, it may process a user's query together with authorised platform information or relevant log information to provide assistance. EKI does not modify operational records, execute transactions, change permissions or statuses, or make legally significant decisions on behalf of users. AI-generated responses may contain errors and must be independently reviewed. Further information about the processing of personal data through EKI and its technology providers is available in the Privacy Policy.
14.5 Service History, Manual Records and Verification
Service history records created from completed service orders that the client has confirmed are treated as verified records. Records that a service tenant enters manually, including records with an earlier date, are the responsibility of that tenant, and UCSM does not verify them. UCSM may mark records as unverified, with a warning shown to those who see them, where it has reasonable grounds to doubt their reliability, for example because of suspected manipulation, fraud or abuse of the platform.
14.6 Bookings, Live Capacity, Kiosk, Vouchers and Campaigns
Service tenants are solely responsible for their offers, appointment times, prices, vouchers and campaigns, for the messages they send to their customers through the platform, and for having a lawful basis to send them. UCSM provides the tools and delivers the messages; it is not a party to the contract between a service tenant and its customer. Promotional messages carry an opt-out and must be stopped for anyone who opts out.
14.7 Manufacturer (OEM) Campaigns
An authorised brand service centre may propose a manufacturer campaign for a brand it is authorised for. Every campaign needs the approval of UCSM, which may refuse or stop it, and is visible only to centres authorised for that brand. A centre may upload lists of vehicle identification numbers (VIN) for the campaign. UCSM matches them with vehicles registered on the platform and sends a neutral notice from the platform to the holders of the matching vehicles, who may then book at a participating centre. The centre that uploads a list is not told which vehicles are registered or who holds them. Commercial offers are not permitted in manufacturer campaigns.
15. Prohibited Use
You must not use UCSM to:
(a) violate any applicable law or regulation;
(b) upload or transmit unlawful, harmful, defamatory, fraudulent, or infringing content;
(c) impersonate any person or misrepresent your identity or authority;
(d) attempt unauthorised access to any part of the platform, its infrastructure, or another user's account;
(e) introduce malware or other harmful code;
(f) scrape or systematically extract platform data without UCSM's prior written consent;
(g) resell or sublicense access outside the platform's built-in multi-user mechanisms;
(h) knowingly use UCSM to facilitate or conceal the unlawful possession, sale, or transfer of a stolen vehicle, or to support any other illegal activity in connection with a vehicle. Legitimate recording, investigation, or reporting in connection with a vehicle that may be stolen or disputed is not prohibited;
(i) circumvent any technical access control, package limit, or usage restriction;
(j) open an account or enter records mainly to obtain verified vehicle history or other benefits and then reverse the payment, or abuse refunds, chargebacks or free periods in any other way.
16. Availability, Maintenance and Service Changes
UCSM aims to provide a reliable service but does not guarantee uninterrupted availability. Planned maintenance will be notified in advance where practicable.
UCSM may change, add, or remove features for valid operational reasons, including security, legal compliance, technical compatibility, service improvement, and infrastructure changes. Material changes that reduce functionality available on a paid package will be notified with reasonable advance notice. If such a change materially affects your use and cannot be remedied within a reasonable time, you may end the package and receive a proportionate refund for the unused paid period. Statutory rights to terminate or obtain a price reduction on account of service non-conformity are unaffected.
If UCSM discontinues the platform, not less than 60 days' advance notice will be given and unused prepaid amounts will be refunded proportionately.
17. Intellectual Property
All intellectual property rights in the platform belong to UCSM Solutions Ltd or its licensors. These Terms do not transfer any such rights to you. You retain ownership of data and content you upload or create. By using the platform, you grant UCSM a limited licence to store, process, and display that content solely to provide the service.
18. Suspension and Termination
18.1 Suspension
UCSM may suspend access immediately where there are reasonable grounds to suspect a serious or ongoing breach of these Terms, abuse of payments, refunds or free periods, a payment is reversed or disputed, or suspension is required by law or a competent authority. We will notify you and, where possible, give you an opportunity to respond.
18.2 Termination by UCSM
UCSM may terminate your account with 30 days' written notice for a legitimate reason, including persistent or serious breach of these Terms, a legal or regulatory obligation, a material security risk, or a significant change to the platform's operation. Accounts in good standing will not be terminated without such reason. Where UCSM terminates a paid account other than for your breach, you will receive a proportionate refund for the unused prepaid amount.
18.3 Termination by You
You may close your account by cancelling your package under Section 9 and, if you wish to close the account entirely, contacting [email protected] or using the account deletion function in your profile. Section 19 applies to your data. Credits that remain in the wallet when you close the account are refunded only under Sections 10 and 11.
19. Data After Termination
For 30 days following the end of your paid access period or account termination, your data will be made available for export, either through platform functionality or by reasonable request to [email protected]. After this period, personal data will be deleted or anonymised, subject to any mandatory lawful retention obligation.
The same 30-day period applies to business tenant workspace data. Obligations regarding lawfully retained data are set out in the DPA.
UCSM is not liable for data loss resulting from failure to export within this period.
20. Liability
20.1 Business Tenants
To the maximum extent permitted by applicable law, UCSM's total liability to a business tenant shall not exceed the total amount paid for Credits by that tenant in the 12 months preceding the event giving rise to the claim. UCSM is not liable to business tenants for indirect or consequential loss, loss of profit or revenue, loss of business opportunity, or loss of data not caused by UCSM's fault.
20.2 Consumers
For private users who are consumers, nothing in these Terms limits or excludes any right that cannot lawfully be restricted under applicable EU or national consumer protection law. Mandatory rights, including those arising from service non-conformity and the right of withdrawal, take precedence over any conflicting provision.
20.3 General
Across all users, to the extent permitted by mandatory law, UCSM is not liable for losses arising from data entered by other users or tenants, OCR output acted upon without review, EKI responses relied upon without independent verification, or third-party service failures beyond UCSM's reasonable control.
Nothing in these Terms excludes or limits UCSM's liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by UCSM's negligence, or any other matter that cannot lawfully be excluded.
20.4 Force Majeure
UCSM is not liable for delays or failures caused by circumstances genuinely beyond its reasonable control. A cyberattack or infrastructure failure does not constitute force majeure to the extent it was caused or materially worsened by UCSM's failure to apply reasonable and industry-standard security or continuity measures.
21. Privacy, Data Protection and DPA
UCSM Solutions Ltd, UIC/EIK [EIK], 16 Aleko Konstantinov Str., floor 4, Plovdiv, Bulgaria, is the data controller for the personal data it processes to run the platform: accounts, sign-in and security, payments and Credits, support, notifications, audit records, and the shared service-history and vehicle records described in the Privacy Policy. Our Privacy Policy at https://ucsm.eu/Home/Privacy sets out what data we collect, why and on what legal basis, who receives it, how long we keep it, and your rights as a data subject. Our GDPR & Data Protection Notice at https://ucsm.eu/Home/Gdpr describes how UCSM organises data protection.
For privacy queries and data-subject rights requests, contact: [email protected]
Business tenants who process personal data about third parties within UCSM, such as their customers, drivers and employees, are controllers of that data, and UCSM Solutions Ltd acts as their processor under the DPA. Business tenants must enter into the DPA with UCSM Solutions Ltd. Where the DPA and these Terms conflict on data protection matters, the DPA prevails.
22. Changes to These Terms
UCSM may update these Terms for legitimate reasons, including legal or regulatory changes, changes to the service, security requirements, or corrections. Material changes will be notified by email or in-platform notice at least 30 days in advance, with a statement of the reason. Where applicable law requires express acceptance of a change, we will seek it rather than relying solely on continued use. If you do not accept a material change, you may cancel before it takes effect and receive a proportionate refund for any unused paid period. Minor corrections and clarifications may take effect immediately.
23. Governing Law and Disputes
23.1 Governing Law
These Terms are governed by the law of the Republic of Bulgaria, as UCSM Solutions Ltd is established there. For consumers, mandatory protections under the law of the country of habitual residence apply to the extent they provide greater rights.
23.2 Complaints
Please contact us first at [email protected]. We aim to respond within 10 business days.
23.3 Consumer Dispute Resolution
EU/EEA consumers may refer unresolved disputes to an accredited alternative dispute resolution body or to the consumer authority in their country of residence. The competent Bulgarian consumer authority is the Commission for Consumer Protection (КЗП).
23.4 Jurisdiction: Business Tenants
Disputes with business tenants are subject to the exclusive jurisdiction of the competent courts of the Republic of Bulgaria, unless the parties separately agree otherwise in writing.
23.5 Jurisdiction: Consumers
Consumers may bring proceedings before the courts of Bulgaria or, where permitted by applicable EU law, before the courts of their country of habitual residence. UCSM will not enforce a jurisdiction clause in a manner that deprives a consumer of a right to bring proceedings in their habitual-residence courts where that right is guaranteed by EU law.
24. Contact Details
UCSM Solutions Ltd
16 Aleko Konstantinov Str., floor 4, Plovdiv, Bulgaria
UIC/EIK: [EIK]
VAT number: [VAT NUMBER]
Purpose Contact
Support, packages, Credits, refunds, cancellations, billing, complaints [email protected]
Privacy and personal data requests [email protected]
We aim to respond to all enquiries within 5 business days.
These Terms and Conditions were last updated on 14 October 2026.